zoya9 Privacy Policy —
Your Information Is Our Responsibility
Our complete and transparent policy on how your personal information is collected, used, and kept secure on the zoya9 platform is described here.
Introduction and Scope
This Privacy Policy ("Policy") applies to all users ("you", "your") of the zoya9 ("we", "our") platform. When you use the zoya9.cam website, create an account, or use any of our services, you agree to the terms of this Policy.
Table of Contents
Our privacy policy gives the highest priority to protecting your personal information. The zoya9 platform uses SSL encryption technology to keep all your data secure. We believe your privacy is a fundamental right and we are committed to upholding that right.
What Information We Collect
zoya9 may collect the following types of information to operate its services properly. We collect only the information that is necessary to provide the service.
Personally Identifiable Information
Information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Mobile number
- Government-issued ID information (for age verification)
- Username and password (in encrypted form)
Financial Information
Information required for processing transactions:
- bKash / Nagad / Rocket / Upay account number
- Bank account information (for bank transfers)
- Deposit and withdrawal history
- Transaction amount and time
Technical Information
Information automatically collected about your device and browser:
- IP address and device identifier
- Browser type and operating system
- Login and logout time and date
- Record of pages and features used
Gaming Activity Information
Information about your gaming patterns and habits on the platform:
- Game preferences and play history
- Bet amounts and results
- Record of bonuses and rewards received
- Session duration and frequency
Purpose of Using Information
zoya9 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
Account Management
Information is used to create, verify, and maintain your account. Age verification ensures that only those aged 21 or above can use the platform.
Transaction Processing
Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit is ৳500 and the minimum withdrawal is ৳800.
Customer Support
Our 24/7 live chat support team can view the necessary account information to resolve your issues. This ensures fast and effective assistance.
Security and Fraud Prevention
Technical and activity-related information is analysed to detect and prevent unauthorised access to accounts, financial fraud, and suspicious activity.
Responsible Gaming
Your gaming behaviour is monitored to help identify the risk of problem gambling. Spending limits or temporary account suspension can be arranged if needed.
Service Improvement
Anonymous analytics data is used to improve the overall user experience and platform performance. No personally identifiable information is used for this purpose.
Cookies and Tracking Technology
The zoya9 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. The different types of cookies are described below:
Essential Cookies
These cookies are essential for the core functions of the platform. They are used for basic tasks such as keeping login sessions active, security verification, and payment processing. These cookies cannot be disabled, as the site does not function properly without them.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference or game settings. They provide you with a personalised experience and save you from having to apply the same settings each time you log in.
Analytical Cookies
These cookies are used to collect usage statistics for the site. Information such as which pages are visited most, how long users stay, and where problems occur helps in improving the platform. Since the collected data is anonymous, personal identity is not revealed.
Cookie Controls
Cookies can be fully or partially disabled through your browser settings. Keep in mind that disabling essential cookies will prevent you from logging in to the platform or completing transactions. Refer to your browser's help page to change browser settings.
Data Security Measures
zoya9 follows industry-standard technology and practices to keep your personal and financial information secure. The key features of our security infrastructure are described below.
SSL/TLS Encryption
Our entire website is secured by SSL (Secure Sockets Layer) encryption. All data transmitted between your browser and our servers — including passwords, payment information, and personal details — is protected by high-level encryption and cannot easily be read by third parties.
Access Controls
Strict role-based access controls ensure that only authorised staff can view user information within defined limits. Every access is logged and regularly audited. If suspicious activity is detected, an automated alert system is triggered.
Secure Data Storage
Your information is stored in secure, encrypted data centres with both physical and digital protection measures. Passwords are never stored directly; they are kept as high-grade cryptographic hashes.
Security Audits
Regular internal and external security audits are conducted to ensure the security of our systems. Any vulnerabilities identified are addressed immediately. We follow a responsible disclosure policy.
Data Retention Period
zoya9 does not retain your information longer than necessary. Different retention periods apply to different types of information:
Account Information
All information is retained while your account is active. Even after an account is closed, information may be kept for a defined period to meet legal requirements and resolve disputes. Once that period has passed, the information is securely deleted or anonymised.
Financial Transaction Records
Financial transaction records are retained for an extended period as required by accounting regulations and for potential dispute resolution. These records are kept in a strictly controlled environment and accessed only for specific purposes.
Technical Logs
Technical information, including IP addresses and session logs, is retained for a short period for security monitoring and troubleshooting, after which it is automatically deleted or anonymised.
Your Rights
zoya9 believes you have full rights over your own information. We respect and support the following rights:
Right to Access
You have the right to know what information we hold about you. If you contact our support team, we will provide you with a summary of the information we have stored.
Right to Correction
If your information is incorrect or incomplete, you can request that it be corrected. Many details can be updated directly from your account settings.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.
Right to Restrict Processing
You can request that the processing of your information be restricted in certain circumstances. During this time, the data will be stored but not actively used.
Right to Data Portability
You can request to receive the data you have provided in a structured, commonly used format, which will be provided in accordance with the applicable legal framework.
Right to Object
In certain circumstances, you can object to specific processing of your data. We will carefully consider each objection.
Protection of Minors
Age Verification
We confirm a user's age at the time of account registration and through the identity verification process. If documentation proves that a user is under 21 years of age, their account is immediately closed and any funds are returned.
If a Minor's Data Is Found
If we discover that a minor has created an account on our platform, that account is immediately suspended and all associated personal data is securely deleted within the limits of our legal obligations.
Guidance for Parents
If you believe your child or a minor you know is using our platform, please contact [email protected] immediately. We will investigate the matter on a priority basis and take the necessary steps.
Data Transfer
In operating our platform, your data may be processed or stored on servers located in various countries. For such transfers, we ensure the following protective measures:
International Data Transfer
For any international data transfer, we ensure that the receiving party follows data protection standards equivalent to or higher than those in this privacy policy. We only work with trusted partners who comply with international data protection standards.
Protective Measures
Encryption is ensured before and after data transfer. Agreements are established with third parties to make their data protection obligations legally binding. Compliance is monitored through regular audits.
Policy Changes
zoya9 may review and update this privacy policy from time to time. We will notify you in a timely manner of any significant changes.
Change Notification
If significant changes are made to the privacy policy, we will send a notification to your registered email and display a clear notice on the website. You will be given sufficient time before the changes take effect so that you can review the updated policy.
Effective Date
The effective date of the policy will be clearly stated with each update. Your continued use of the platform after any changes will be considered as your acceptance of the updated policy. If you do not agree with the policy, you have the right to close your account.
Previous Versions
If you would like to know about previous versions of the policy, please contact our support team. We will be able to provide the relevant information upon your request.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to assist you.
Live Chat Support
Our 24/7 live chat support team is always ready to answer all your questions in Bengali. Use live chat for immediate assistance on any privacy-related matter.
24 hours a day, 7 days a week
Email Contact
For formal privacy-related requests, data deletion applications, or detailed complaints, write to us by email. We will get back to you as soon as possible.