zoya9 Terms and Conditions

Age Requirements

To use the zoya9 platform, you must be 21 years of age or older. We strictly prohibit minors from opening accounts or playing games. If a user cannot prove their age during identity verification, the account will be closed immediately and any deposited funds will be returned.

Geographic Restrictions

This platform operates primarily targeting the Bangladesh market. Opening or using an account from countries where online gaming services are legally prohibited is not allowed. We reserve the right to close any account found to be accessed from a restricted region.

Personal Use

• Each user may only create an account for their own personal use.
• Playing professionally or on behalf of a third party is prohibited.
• Accounts may not be created in the name of an organization, company, or legal entity.
• Users must provide accurate and truthful information.

Account Creation Terms

• Each person may only create one account.
• Operating multiple accounts from the same household, address, or IP address is prohibited.
• You must provide your correct name, date of birth, and contact information at the time of registration.
• Keep your password strong and do not share it with anyone.
• The user is solely responsible for the security of their account.

Identity Verification (KYC)

zoya9 reserves the right to verify a user's identity at any time. The following documents may be requested for verification:

• National Identity Card (NID) or a copy of passport
• Recent utility bill or bank statement (proof of address)
• Proof of ownership of the payment method

Withdrawals may be put on hold until verification is complete.

Updating Account Information

If any of your information changes, you must notify our support team immediately. If an account is suspended or cancelled due to false information, the decision regarding any deposited funds will be at our discretion.

Strictly Prohibited

• Any form of fraud or deceptive activity
• Using software bots, automated scripts, or artificial intelligence to play games
• Exploiting system vulnerabilities or bugs unfairly
• Using the platform for money laundering or illegal financial transactions
• Creating multiple accounts to claim bonus benefits (bonus abuse)
• Attempting unauthorized access to another user's account
• Interfering with the platform's security systems or attempting to hack
• Providing professional gambling services on behalf of a third party
• Redistributing or commercially using any part of the platform

Suspicious Activity

zoya9 reserves the right to immediately suspend any account where suspicious activity is detected and to conduct an investigation. All transactions may be held during the investigation.

Accepted Payment Methods

zoya9 accepts the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Mobile financial service of the postal department
• Rocket — Dutch-Bangla Bank mobile banking
• Upay — UCB mobile payment solution
• Bank Transfer — All major commercial banks

Deposit Terms

• The minimum deposit amount is ৳500 (the same for each method).
• Deposited funds will be credited to your account immediately.
• The payment account used to deposit funds must be registered in your name.
• Using another person's payment account is prohibited.
• We reserve the right to verify any deposit request.

Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Bonus funds must meet the specified wagering requirements before withdrawal.
• Large withdrawals may be delayed if KYC verification has not been completed.
• If fraud is suspected, we reserve the right to suspend a withdrawal and conduct an investigation.

Currency

All transactions on zoya9 are conducted in Bangladeshi Taka (BDT / ৳). There is no currency conversion facility and no conversion fees apply.

Welcome Bonus Terms

• The welcome bonus applies only to the first deposit made to an account.
• The bonus amount will be given at 120% of the deposit, up to a maximum of ৳8,000.
• To make the bonus withdrawable, you must wager 25 times the total amount (deposit + bonus).
• There may be a time limit for completing the wagering requirement.
• After receiving the bonus, the deposited amount cannot be withdrawn separately.

General Bonus Policy

• A promotion may not be claimed more than once unless explicitly permitted.
• If bonuses are claimed using multiple accounts, all related accounts will be cancelled.
• Not all games can be played with bonus funds — a list of eligible games for a specific bonus will be communicated separately.
• zoya9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus terms are violated, the bonus and any associated winnings will be forfeited.

Regular Promotions

Weekly and monthly promotions have their own specific terms, which are published alongside the promotion. Please read the terms of each promotion carefully and only participate if you agree.

RNG and Fairness Guarantee

All games on zoya9 are powered by Random Number Generator (RNG) technology, which ensures that every outcome is completely random and not predetermined. We use games from accredited providers to ensure fair play.

Disconnection

If your internet connection is lost during a game or a round remains incomplete due to a technical issue, the system will automatically attempt to restore the session. In such cases, the system log will be considered the final record.

Technical Errors

zoya9 reserves the right to void any payout resulting from abnormal circumstances caused by system errors, software bugs, or communication failures. The "Game Malfunction Voids All Pays and Plays" policy applies.

Play Limits

Users can set their own limits on bet amounts, deposit amounts, or session duration. We encourage setting these limits as part of responsible gaming.

Data Collection & Use

The personal information you provide will be used solely for account management, identity verification, transaction processing, and customer service. We use SSL encryption technology to keep your information secure.

Sharing Information with Third Parties

• We do not sell or rent your information to third parties except where required to fulfill legal obligations.
• Limited information may be shared with trusted partners for payment processing, identity verification, and technology services.
• We are required to provide information upon valid requests from law enforcement authorities.

Cookies & Tracking

Our website uses cookies to function properly. Continued use of the website constitutes consent to the use of cookies. For more details, please see our Privacy Policy page.

Self-Protection Tools

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Bet Limit: Decide in advance how much you will wager per session.
• Self-Exclusion: The option to temporarily or permanently close your account for a set period.
• Reality Check: Periodic reminders of how long you have been playing.

Signs of Problem Gaming

Contact support if you notice any of the following signs:

• A tendency to place more bets to recover losses
• Feeling compelled to play or feeling uncomfortable when not playing
• Impact on other responsibilities or relationships in life
• Continuing to play despite financial difficulties

Disclaimer Details

zoya9 bears no liability in the following situations:

• Losses caused by the user's own carelessness or negligence
• Losses or issues arising from the actions of third parties
• Game losses due to internet disconnection or technical errors
• Service disruptions caused by natural disasters or unavoidable circumstances
• Issues arising from incorrect information provided by the user

Service Quality

We are committed to providing high-quality, secure service at all times. However, if the service becomes temporarily unavailable due to server maintenance or unexpected technical issues, we will work to restore it as quickly as possible. No compensation will be provided for such periods.

Intellectual Property

All content, logos, designs, software, and brand elements on the zoya9 website are our intellectual property. Copying, redistributing, or using them commercially without written permission is prohibited.

Closure at the User's Request

You may request to close your account at any time. Before submitting your request, ensure that all withdrawable funds have been withdrawn. Any remaining withdrawable balance will be returned after the account is closed.

Closure at zoya9's Initiative

We may immediately close or suspend any account for the following reasons:

• Violation of terms and conditions
• Fraudulent or deceptive activity
• Suspicion of money laundering
• Providing false information
• Failure to meet the age requirement
• Operating multiple accounts

If an account is closed due to a violation of terms and conditions, deposited funds and winnings may not be returned.

Complaints Process

• For any dispute or complaint, please first contact us through our 24/7 live chat support.
• You can also send complaints by email to: [email protected]
• Please attach relevant screenshots, transaction IDs, and any other related information with your complaint.
• We generally try to resolve complaints as quickly as possible.

Applicable Law

These terms and conditions and the relationship between zoya9 and the user shall be governed by applicable international e-commerce and online gaming regulations. Both parties agree to resolve disputes through discussion.

Language & Interpretation

These terms and conditions have been prepared in Bengali. In the event of any linguistic ambiguity, zoya9's interpretation shall be considered final.

Changes to Terms and Conditions

zoya9 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or site notification. Continued use of the platform after any changes constitutes acceptance of the new terms and conditions.